Refund policy

Last updated: October 8, 2026

FLY Camera is a service of MTIRA LLC, Florida.

The free preview comes first

You see a free, watermarked preview of your film before you pay, so you can decide whether you like the result.

When you get a full refund

• Late delivery: we did not deliver the clean film within the promised time (1 business day after payment, unless stated otherwise for the package) and you ask for a refund before we deliver it.
• Unresolved claim: the film shows the property inaccurately, you tell us what is wrong, and we do not correct it within 3 business days or the correction is still not accurate.

When there is no refund

• You changed your mind after the clean film was delivered and it matches the preview you approved.
• The problem comes from the photos themselves (for example, a photo that does not match the current state of the property).

How to ask

Write to hello@fly-camera.com with the property address and what is wrong. Refunds go back to the card used for payment through Stripe, usually within 5–10 business days.